A guarantee you can claim
Every Duro product is covered against manufacturing defects and against termite and borer infestation, for up to a lifetime. This page sets out what you get, and how to claim it.
Every Duro product is covered against manufacturing defects and against termite and borer infestation, for up to a lifetime. This page sets out what you get, and how to claim it.
Products under the Duro brand are covered against manufacturing defects and against insect infestation, including termite and borer. Cover applies to the product named on your guarantee certificate, and every claim is confirmed by inspection.
Live termite or borer infestation in the Duro product named on your
certificate
Structural damage to that product caused by the infestation
Manufacturing defects in that product, confirmed on inspection
What counts as a manufacturing defect? A fault in the manufacture of the panel itself, such as bond failure or delamination under the conditions the grade is rated for. It does not include damage caused by site conditions, handling, installation or use outside the product’s rated application.
Two kinds of problem, two kinds of settlement. Which applies depends on what the inspection finds.
| Termite or borer infestation | Manufacturing defect |
|---|---|
| 3X the value of the defective product, or the value of the furniture, whichever is lower. Duro HDMMR is settled at 1X on the same basis. See the table in “How long you are covered?” section. | Free replacement with an equivalent Duro product. The 3X money back does not apply to defect claims. |
“Affected material” means the panels with confirmed infestation or defect, and the panels directly next to them. It does not mean the full quantity purchased.
Total liability under one certificate does not exceed the remedy for a single claim. Settlement does not extend the guarantee period. Removal and re-installation costs, labour, freight, taxes, hardware, fittings, adhesives, laminates, polish and finishing, and any indirect or consequential loss, are excluded.
Coverage length depends on the Duro product named on your certificate.
| Guarantee period | Products | Money back on infestation |
|---|---|---|
| Lifetime Guarantee | Duro Titanium, Duro Derby, Duro Pumaply, Durobord, Duro Plus, Duro Door – Flush Door, Duroply, Duro Flex, Duro Nature's Signature, Duro Teak | 3X |
| 25 Years Guarantee | Duro Marine | 3X |
| 21 Years Guarantee | Duro Techply, Duro Techply – Door, Duro Macplatinum | 3X |
| 15 Years Guarantee | Duro Macprime | 3X |
| 15 Years Guarantee | Duro HDMMR | 1X |
| 11 Years Guarantee | Duro Mac, Duro MacDoor | 3X |
Your purchase must be registered within 60 days of the invoice date. Your dealer can do it for you, or you can do it yourself.
A certificate is valid only against the original purchase invoice it references, and only when its system-generated number matches Duroply’s portal records.
Keep your original purchase invoice and your guarantee certificate ready.
Have questions about our products? Connect with Duroply for expert guidance, product information and reliable customer support whenever you need.
Products under the Duro brand are covered against manufacturing defects and against termite and borer infesta5tion, for the period shown on your certificate, up to a lifetime on the premium range.
On a confirmed termite or borer claim, you receive three times the value of the defective product, or the value of the furniture, whichever of the two is lower. This applies to every Duro product except Duro HDMMR, which is settled at one times the value on the same basis. The money back applies to infestation claims only. A manufacturing defect is settled by free replacement.
The guarantee is valid only when the purchase is registered within 60 days of the invoice date. If you are close to the deadline, contact your dealer or call 1800-345-3876.
No. Tower is a separate range with its own warranty, which covers manufacturing defects only. The Duro Guarantee Program does not apply to Tower products.
Every genuine certificate carries a system-generated number that matches our portal records. Use the verification tool on this page to check yours.